Track Your Order

1. When tracking appears

Your mug spends its first 2-5 business days being printed and packed, so there’s nothing to track during that stretch — no news is normal news. The moment the box leaves our print partner, you get an email with a tracking number and a link to USPS or UPS. One thing to know: a tracking number is born before its first scan. It can take up to 48 hours for the carrier’s system to show movement, so a fresh number that says “label created” is a parcel waiting for its first checkpoint, not a lost one.

2. Tracking has gone quiet

Parcels sometimes travel further than their scans suggest — a box can pass through a regional hub without being logged and reappear two states later. If your tracking hasn’t updated in several days, check it once more in the evening (carriers batch-update overnight), then email us with your order number if it’s still frozen. We’ll contact the carrier from our side.

3. “Delivered,” but no parcel at the door

This one is more common than you’d think, and it usually resolves itself. Drivers occasionally scan a parcel as delivered a stop or two early. Before assuming the worst: look around porches, side doors, and mailrooms; ask household members and immediate neighbors; check for a pickup notice. Give it one more day. If the mug still hasn’t surfaced, email ⟨EMAIL — SET BEFORE GO-LIVE⟩ and we’ll take it from there.

4. When a parcel is officially lost

If 12 business days pass from the ship date with no delivery, we treat the parcel as missing. Email your order number to ⟨EMAIL — SET BEFORE GO-LIVE⟩; we open a trace with the carrier and, rather than making you wait on their investigation, we sort you out with a replacement or a refund. A lost box is a problem between us and the carrier — you shouldn’t be the one on hold.