FAQ

1. Ordering

When does my order go into production?

Fast. Orders placed before 12:00 PM Central Time on a business day enter the print queue that day; anything later counts from the next business day. Printing and packing takes 2-5 business days before the box ships.

I picked the wrong size. Can I fix it?

If you catch it within 24 hours of checkout — or before printing starts, whichever comes first — yes. Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with URGENT and your order number in the subject. After that window the mug is already being made in the size you ordered, and the fix becomes a return after delivery.

Can I cancel entirely?

Same window as changes: 24 hours from checkout or before printing begins. Inside it, you get a full refund to your original payment method. Details live in the Modify & Cancellation Policy.

2. Shipping

How long until the mug is in my hands?

Count 5-10 business days from order to doorstep for most addresses: 2-5 business days of printing and packing, then 3-5 business days in transit with USPS or UPS.

What does shipping cost?

A flat $5.95 per order, and orders over $50 ship free. No weight tiers, no surprises at checkout.

Do you ship outside the United States?

Not currently — we ship to United States only, and we can’t deliver to PO boxes or APO/FPO addresses. If your address falls outside that, we’d rather tell you here than after you’ve paid.

My tracking number isn’t showing movement. Broken?

Probably not. The first carrier scan can take up to 48 hours after your shipping email arrives. If the parcel goes quiet for several days after that, or 12 business days pass with no delivery, email us and we’ll open a trace.

3. Returns

What’s the return window?

You have 30 days from the day your parcel is delivered. The mug needs to be unused and in its original packaging. Return postage for a change of mind is on you; we don’t charge a restocking fee.

The mug arrived broken. Now what?

Photograph it — mug and box — and send the photos with your order number to ⟨EMAIL — SET BEFORE GO-LIVE⟩ within 3 business days of delivery. A replacement prints at no charge, and the broken mug goes in your recycling bin, not back in the mail.

4. Product

What is the mug actually made of?

White ceramic with a glossy finish, free of lead and BPA, with a C-shaped handle. The design is printed around the body of the mug. It handles both the dishwasher and the microwave; our Care Instructions cover the habits that keep the print looking its brightest.

Will the colors match what I see on screen?

Closely, though not identically — a backlit screen and printed ceramic render color in physically different ways, so expect slight shifts in tone. The design itself, its layout and details, will match the product photos.

5. Payment

How can I pay, and when am I charged?

Checkout runs through PayPal — use your account balance there, or a credit or debit card via guest checkout without creating anything. You’re charged when you place the order, in US dollars, and your card details go to the payment processor, not to us.