Contact
One inbox, one phone line, and a person on the other end of both.
1. Send us a message
Mug arrived in pieces? Ordered the 11oz when you meant the 15oz? Or just wondering whether a design comes in the bigger size? The form below reaches us directly.
Prefer email? Write to ⟨EMAIL — SET BEFORE GO-LIVE⟩. Prefer talking? Call ⟨PHONE — SET BEFORE GO-LIVE⟩ during support hours: Monday through Friday, 8:00 AM to 4:00 PM Central Time. We take the big US holidays off, and messages that come in overnight or on weekends get answered the next business day. Whichever door you knock on, expect a reply within 1 business day.
Mail finds us at ⟨BUSINESS ADDRESS — SET BEFORE GO-LIVE⟩.
2. What to include so we can fix things in one round
A little detail up front saves a whole back-and-forth later.
| Situation | Send us |
|---|---|
| Question about an order | Your order number (it’s in your confirmation email) |
| Broken or damaged mug | Order number plus a photo of the damage and the box |
| Wrong design or size arrived | Order number and a photo of what you received |
| Question before ordering | The design name and which size you’re eyeing |
Photos matter more than paragraphs. One clear picture of a cracked handle tells us everything we need to start a replacement.
3. If it’s urgent — changing or cancelling an order
Mugs go to print quickly, so the window to modify or cancel is 24 hours from checkout, or until printing starts, whichever comes first. Put the word URGENT and your order number in the subject line and we’ll pull your message to the front of the queue. Messages sent outside support hours still count toward the window based on when you sent them, not when we open them — so write as soon as you spot the mistake.
How to reach us
| ⟨EMAIL — SET BEFORE GO-LIVE⟩ the fastest route for most things | |
| Phone | ⟨PHONE — SET BEFORE GO-LIVE⟩ during support hours |
| Support hours | Monday through Friday, 8:00 AM to 4:00 PM Central Time closed on major US holidays |
| First reply | 1 business day usually quicker |
Rather browse than write?
The FAQ answers the dozen questions we get most — worth a look before you email ⟨EMAIL — SET BEFORE GO-LIVE⟩.