Modify & Cancellation Policy

1. The window

Ordered the wrong size at midnight and woke up to the mistake? You likely still have time. Every order can be changed or cancelled within 24 hours of checkout — or until it enters printing, whichever comes first. The reason for the short window is mechanical, not stingy: printed-to-order means your mug heads toward a print machine almost immediately, and once ink meets ceramic there’s no undo.

2. What can be changed

Inside the window, essentially everything:

If a change alters the total, we’ll refund or request the difference through PayPal before anything prints.

3. How to ask

Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with URGENT plus your order number in the subject line, and put the exact change in the first sentence. “URGENT order 1234 — swap 11oz to 15oz” is perfect. Your request counts from the moment the email arrives, not when we open it, so a message sent on a Saturday inside the window is safely inside the window even though we read it Monday. Support hours are Monday through Friday, 8:00 AM to 4:00 PM Central Time.

4. After the window closes

Once printing starts, the order rides on as placed — we genuinely can’t reach into the queue and pull it. Your options then move to the other end of the journey: receive the mug and use the 30-day return process if it’s not right. An address typo discovered after shipping is the one true dead end, so double-check that field at checkout.

5. When we cancel an order

Rarely, the cancellation goes the other direction. We’ll cancel and fully refund an order if the payment doesn’t clear, if the shipping address is one we can’t deliver to (a PO box, an APO/FPO address, or anywhere outside the US), or if a product listing contained a clear error — say, a price that lost a digit. You’ll get an email explaining what happened, and the refund follows the usual 3-5 business days through PayPal.